Frequently Asked Questions

Orders

Can I change or cancel my order?
Contact us within 2 hours of placing your order and we'll do our best to adjust it before it ships.

Shipping

How long does shipping take?
US orders arrive in 2–5 business days. Canada, UK, and Australia typically see 4–9 business days. Free shipping on all orders over $50.

Do you ship internationally beyond these four countries?
Not yet — we currently ship to the United States, Canada, the United Kingdom, and Australia only.

Returns

What's your return policy?
60 days, no questions asked. See our full Refund Policy for details.

Payments

Is checkout secure?
Yes — checkout runs on Shopify's PCI-compliant, encrypted payment infrastructure. We never see or store your full card details.

What payment methods do you accept?
All major credit cards, plus any express payment methods shown at checkout.

Products

How do I know the quality is good?
Every listing includes real materials and dimensions. If something doesn't meet our bar, we don't list it.

Gift Information

Can you gift-wrap my order?
Yes — select gift wrapping at checkout for select items.

Do you offer gift cards?
Yes, both physical and digital gift cards are available.

Account

Do I need an account to order?
No, guest checkout is available, but creating an account lets you track orders and save your details for next time.

Promotions

How do I use a discount code?
Enter it at checkout in the discount code field before completing payment.

Holiday Delivery

What's the cutoff for holiday delivery?
Order by the date shown in our seasonal shipping banner to guarantee delivery before major holidays — dates vary by destination country.

Still have questions?

Reach out on our Contact page.